Refund Policy
Last updated: October 2026
Failed generations
Credits are charged only when a generation job is accepted for processing. If the job then definitely fails — for example the AI provider rejects it or returns an error — the credits are restored to your wallet automatically and exactly once. You can see every charge and refund in your transaction history on the Credits page.
Uncertain outcomes
In rare cases a submission's outcome is uncertain (for example a network failure after the provider may have accepted the job). In that case the credits stay held and the job is reviewed manually rather than charging you twice or resubmitting automatically.
Successful generations
Credits for a completed generation are not refundable, because the AI processing cost is incurred once the result is produced. The credit cost is always shown and confirmed before a paid generation starts.
Payment refunds
Credit package purchases are one-time payments in Nigerian Naira via Flutterwave. If you believe a payment was taken in error, contact us at darkwerbai@gmail.com or 0703 053 0888 with your account email and the payment reference from your transaction history, and we will review it.